SHIPPING POLICY
 

Our goal is to provide the best customer experience, no matter where you live. We track our shipping services every day to ensure that we consistently offer you the highest level of responsiveness. The regions we support shipping include Korea, Japan, Taiwan, Canada, New Zealand, Australia, USA, Singapore, Thailand, Malaysia, Vietnam, Philippines, UK,  France, Germany, ltaly and other countries.

SHIPPING FEES

---Free shipping for orders over US$49（after discounts）. For orders below US$49, shipping fees vary by region.

---US: US$7.99

---Korea, Japan, Vietnam, Thailand, Philippines: US$4.99

---Singapore, Malaysia: US$5.99

---UK, France: US$7.99

---Germany: US$9.99

---Canada: US$11.99

---Australia: US$13.99

DELIVERY TIME

---For in-stock products, we will ship for you within 48-72 hours（Excluding holidays and weekends） after the order was placed. For pre-sale products, please refer to the information stated on the product detail page for the shipping time. If both are included, please refer to the delivery time of the pre-sale products.

---Delivery time is calculated from the time the order is dispatched and delivery time may vary depending on region.
Korea, Japan, Singapore, Taiwan, Malaysia, Thailand, the Philippines and New Zealand: 5-8 business days.

UK, France, Germany, Italy: 6-10 business days. 

United States: 6-12 business days

Canada: 8-15 business days

Malaysia: 8-10 business days (East Malaysia: 9-12 business days)

Thailand: 5-6 business days

Vietnam: 8-10 business days

Philippines: 5-6 business days

Japan: 5-8 business days (Hokkaido Okinawa: 4-12 business days)

Australia: 5-10 business days

---Delivery delays may occur due to force majeure. We kindly ask for your understanding regarding this.

NOTE

---Please be sure to verify your correct address before payment, then our carriers can ensure safe delivery to correct address.

---Delivery time is an estimation,in the most cases, the package will be delivered within the estimated time of arrival With some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details, we appreciate your patience and understanding in advance. It's our top priority to make sure your orders get delivered to you as soon as possible.

---The processing of orders may be delayed by external factors. Nonetheless, we promise a speedy processing of your order.

---We take all reasonable precautions to ensure that the product is not damaged. For damaged or missing parts, please contact our customer service department within 3 working days of receiving the package for further assistance.At info@lunmul.com within 3 business days after receiving the package.

ORDER TRACKING

---After placing an order, you will receive an email confirming your order details. Once the order is shipped, you will receive an email with your tracking information to follow its progress. If you do not receive the email, please check whether it has been classified as spam.

---Please note that international shipping services vary by region. To know the exact services available, provide your address and specific details, such as street/building number, at checkout.

---International shipping means you may need to pay customs duties and import taxes. Customs duties are paid by the customers. All international customers are responsible for their country's customs rates. For more information, we recommend contacting your local customs office.